GDPR – Privacy Policies

GDPR – Data Protection & Privacy

 Updated 21 October 2025

Absolute Confidentiality

We have always highly valued the privacy of each guest! We handle your personal information with the utmost care, discretion, and respect (and in accordance with the official EU GDPR regulation).

We do not use cookies to track visitors for targeted advertising, and we never share any customer information with third parties for marketing or commercial purposes.

In the rare event of a serious travel, property, or force majeure issue requiring outside coordination, our first step is always to seek your prior approval and written permission before sharing only the information necessary to help resolve the matter.

1. Personal Data Collection

We collect only the personal data you voluntarily provide, such as:

• Names and contact details

• Reservation information

• Requests related to your stay

All collected information is used solely to provide and improve your holiday experience.

2. Purpose of Data Processing

Your data is processed to:

• Confirm and manage reservations

• Provide timely assistance during your stay

• Communicate essential booking-related information

We do not process personal data for advertising, profiling, or commercial purposes.

3. Legal Basis

Processing is based on:

• Performance of the service contract you requested

• Legitimate interest in managing reservations and providing high-quality service

Official EU GDPR reference: https://gdpr-info.eu/

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access

• Loss or destruction

• Accidental disclosure or alteration

Your data is stored securely on internal systems and is never sold or shared for commercial purposes.

5. Data Retention

Your personal information is retained only as long as necessary to:

• Provide services you requested

• Comply with legal or contractual obligations

After this period, your data is permanently deleted.

6. User Rights

Under GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion or restriction of processing

• Object to processing

• Request portability of data

Requests can be sent to our contact email listed on this website.

7. Third-Party Sharing

We do not share your data with external third parties except when required to fulfill your reservation or resolve urgent operational issues.
Even then, we only share the minimum necessary information and seek your prior approval whenever possible.

8. Communication Policy

All communications are strictly limited to:

• Reservation management

• Service assistance during your stay

Marketing or promotional messages are sent only if you explicitly opt-in on a separate consent form.

9. Updates to Privacy Policy

We may update this GDPR statement from time to time to reflect regulatory changes or improved practices.
Continued use of the website implies acceptance of the revised policy.

10. Compliance Guarantee

We operate under strict internal privacy policies:

• No cookies for tracking

• No sharing for marketing

• Guest data used only internally for service delivery

This guarantees maximum privacy and discretion for every guest.