Frequently Asked Questions
Verified Stays and Legal Formalities before every Confirmed Booking
Thank you for taking the time to review the details before your inquiry! Clear information helps every guest choose the most compatible services.
Every reservation is supported by all relevant documents, including a contract and terms.
Documents explain the specific payment details, cancellation terms, property rules, requirements, and any other conditions.
Finding & Reserving Your Next Alpine Stay
Start by exploring our listed chalets, apartments, and penthouses, then send an inquiry for the property that best fits your dates and group. Our team reviews availability, pricing, guest requirements, and property details before a reservation is confirmed.
No. We use an inquiry-first process rather than instant online booking. This helps make sure the property, dates, rental terms, and guest requirements are checked carefully before anything is finalised.
Depending on the property and resort, additional services may be included, such as: airport transfers, grocery delivery, private chefs, ski equipment rentals, ski lessons, childcare, restaurant reservations, wellness treatments or any other personalized needs or concierge assistance.
From simple Bed & Breakfast and up to the most demanding requirements, you can always count on us!
Your inquiry is reviewed based on your dates, group size, preferred property, and any specific requirements. If the property is suitable and available, the next steps are explained clearly before you decide whether to move forward.
Yes. Before a reservation is finalised, guests receive the relevant rental documents, including the rental contract and payment instructions. The contract contains the full terms for the stay, including payment schedule, cancellation policy, security deposit, property rules, check-in requirements, and any property-specific conditions.
Yes. Our portfolio is built around carefully selected alpine stays. Properties are reviewed for quality, comfort, location, presentation, facilities, and suitability before being included.
We aim to update our local inspections every 1 or 2 years, to present each property clearly and with total accuracy, including layout, facilities, services, and location details.
However, if any very specific detail is especially important to your stay, we recommend confirming it during the inquiry stage.
Property pages show the precise map location within the resort area. For owner privacy and property security, the full address might be shared only after the reservation has been confirmed.
Payments, Policies & Guest Support
Payment terms are confirmed in the rental documents before any closed reservation.
A reservation is confirmed once the required 50% initial payment has been received. After this payment is completed, the selected dates are secured for the guest.
The remaining balance must be paid no later than 30 days before check-in.
For bookings made within 30 days of arrival, the full rental amount is payable at the time of booking to confirm the reservation.
All bookings are eligible for a full 100% refund of payments made if the cancellation is submitted more than 30 days before arrival.
In all other cases, we reserve the right to retain the entire cost of the rental (except for the Security Damage Deposit, which is always eligible for reimbursement).
If we are able to find another group for your cancelled property and your specific dates, we will contact you to arrange partial reimbursement.
Other cancellation terms, including shorter-notice cancellations, are confirmed in the rental contract before the reservation is finalised.
***For more detailed information about exceptional circumstances, force majeure events, medical emergencies, government restrictions, serious travel disruption, and case-by-case reviews, please read our full Cancellation Policy.
Some properties may require a refundable Security Damage Deposit. If this applies, the amount, payment timing, and refund conditions are explained in the rental documents before confirmation.
Displayed prices may vary depending on dates, season, length of stay, included services, and property-specific terms. Final pricing is confirmed during the inquiry process before any reservation is finalised.
Before arrival, guests receive the updated relevant arrival details, check-in instructions, contact information, and property-specific guidance.
The property manager will be present for the check-in process, to ensure full guidance and transparency.
The lead guest (which is liable as the legal representative of your group) must be present in person and must present a valid ID to the property manager before check-in is allowed.
We reserve the right to refuse access in other cases.
For any exceptional circumstance or force majeure, we will assist you in changing the lead guest.
If your question is not answered here, contact the team through the property inquiry forms, email, phone, or WhatsApp where available.
Please Include your travel dates, destination(s), group size, and preferred property or an approximate budget, so the team can respond clearly and with promptitude.
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